Citizens Advice Lancashire West
Categories
Self referral, Asylum Seekers / Refugees, Debt advice, Disability, Housing Advice, Mediation Community, Employment, Chorley Residents, Digital Support, Volunteering, Benefits Advice, Benefits - Form Filling, Support with employment, skills, courses and volunteering, South Ribble Residents, Food Bank Request, West Lancashire Residents
Description
We understand the cost of living is impacting everyone and that we are all looking at ways to maximise our clients income, but our waiting time for an appointment is around 4 weeks or more at this time.
Before referring a client for a benefits check, please assist them to undertake a calculation using one of the calculators at this link, as it will show what entitlement might be in scope.
https://www.citizensadvice.org.uk/benefits/benefits-introduction/what-benefits-can-i-get/
If you are making a referral for assistance with completing an Attendance Allowance, Child DLA or PIP form, please ensure the client has the appropriate claim form and supporting medical evidence before requesting support from us.
As part of your ongoing support for the client, you can make a referral to our Energy Advice team for helping your client to apply for a fuel voucher. In the referral we need: the client's name, address, mobile number and email address (if available), details of the support you are giving the client and why they need a fuel voucher.
If your client wants to know if they can claim Pension Credit, please assist them to undertake the calculation at this link.
https://www.gov.uk/pension-credit-calculator
If your clients wants a better off calculation or to apply for Universal Credit, please assist them to look at this link.
https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/
If you client has an issue with a product or service they have bought, please assist them to contact the Consumer Helpline.
https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/
Quite simply, we are here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from four locations across Lancashire: Chorley, Leyland (South Ribble), Fleetwood (Wyre) and Skelmersdale (West Lancashire). We also offer a debt and Pension Wise service across Blackburn with Darwen.
We also offer a Drop-In/Digital Help service at the offices below and advice 5 days a week (9am - 5pm) via our Adviceline 0808 278 7880 or via our 24/7 Online Enquiry form https://citizensadvicelancashirewest.org.uk/online-enquiry-form/ -
Chorley, each Wednesday 10am - 2pm
Leyland, each Tuesday 12pm - 3pm
Skelmersdale, each Monday and Friday 10am - 1pm
Fleetwood, each Tuesday, Thursday and Friday 9am - 4pm
Where an appointment is required, this will be undertaken by telephone or face to face.