Welcome!

Following guidance from Government, we have suspended all our face to face services. 

However, we are still taking referrals and will contact clients to offer help and advice by telephone.  Please can you make sure anyone you refer to us is aware we will only be able to offer telephone or digital assistance at this time.

Anyone wishing to contact us by signposting should either leave a message on our Adviceline 0344 245 1924 or visit our website www.citizensadvicelancashirewest.org.uk for information and accessing our Advice By Email in the More from Us menu.

New Extended Hours to further assist

You can contact us by phone on Saturdays 09:00-13:00 and Tuesday & Thursday Early Eveneings until 6:30

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from Five locations across Lancashire: Chorley, Leyland (South Ribble), Fleetwood (Wyre) and Skelmersdale(West Lancashire) & Blackburn&Darwin. We provide advice in person at our offices, via our telephone helpline or by email. We also have a number of Digital Help Centres across Lancashire to assist with Digital access and IT skills training If you have a problem you need help with there are several options available to you: Look through the advice sections detailed below or visit our main AdviceGuide site. Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number). Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses. If it’s more convenient, we now offer advice by email. Click on the following link to use this option If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

Hi I am the social prescriber/link worker for 3 surgeries, the ryan medical centre Bamber

Bridge, Roslea Surgery Bamber Bridge and Riverside Medical Centre in Walton –le dale. We

are a group of surgeries who offer social prescribing to our patients .We would like a way of

being able to action and complete referrals and audit them. Please feel free to send me a referral 

Family Conflict Resolution/ Mediation Service

Family Relationships can get strained at times, and if this is starting to get you down we may be able to help.

We offer a free conflict resolution service that can help you and your family to find ways to get along better.

Work takes place with each person separately and then when people are ready they will meet together to talk through what is going wrong at home and what you would like to change. Key’s Mediator/ Family Therapist won’t judge or take sides. They are there to ensure that everyone gets a chance to have their say and to listen to each other’s point of view.

Due to COVID 19 most of this work is currently being under taken over the phone or by using video conferencing (available in South Ribble and Chorley).

This is not a legal mediation service for divorcing couples.

Times below are flexible dependent on the client’s situation and needs.

Referral timescales: This depends on capacity but there will be contact within 2 weeks to do an initial assessment.