Following guidance from Government, we have suspended all our face to face services.
However, we are still taking referrals and will contact clients to offer help and advice by telephone. Please can you make sure anyone you refer to us is aware we will only be able to offer telephone or digital assistance at this time.
Anyone wishing to contact us by signposting should either leave a message on our Adviceline 0344 245 1924 or visit our website www.citizensadvicelancashirewest.org.uk for information and accessing our Advice By Email in the More from Us menu.
Universal Credit is our fastest growing advice issue. Since the roll out began we’ve helped nearly 190,000 people across England and Wales to move to the new system.
Over the last few years we’ve also worked together as a service to urge the government to fix the problems people are having with Universal Credit. We’ve achieved some important changes for our clients so far including:
Making the phone line free
Reducing the time people are waiting for their first payment
Securing extra funding for Universal Credit in this year’s budget
Changes local Citizens Advice have secured in the way Universal Credit is rolled out and delivered locally
Improving the support available to people making a claim is a vital part of this work. We’ve designed the Help to Claim service to address that need. It offers support with making a new claim - from starting a claim to receiving the first full payment. The service is available online, over the phone and in person.
More about Universal Credit
Help to Claim is a completely new service. It replaces assisted digital and personal budgeting support from local authorities, which will no longer exist as of April 2019.
This is significant for the people who need us. Universal Credit is set to affect 7.2 million households by the end of the roll out and this new funding will enable us to help more people get the support they need to make and manage their claim.