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Citizens Advice Lancashire West


Categories

Self referral, Asylum Seekers / Refugees, Debt advice, Disability, Housing Advice, Mediation Community, Mental Health, Race Equality, Students, Employment, Chorley Residents, Maternal Mental Health, Families and Children 0-19 years, Digital Support, Volunteering, Peer Support, Benefits Advice, Benefits - Form Filling, Support with employment, skills, courses and volunteering

Description

Following guidance from Government, we have suspended all our face to face services. 

 

However, we are still taking referrals and will contact clients to offer help and advice by telephone.  Please can you make sure anyone you refer to us is aware we will only be able to offer telephone or digital assistance at this time.

 

Anyone wishing to contact us by signposting should either leave a message on our Adviceline 0344 245 1924 or visit our website www.citizensadvicelancashirewest.org.uk for information and accessing our Advice By Email in the More from Us menu.

 

New Extended Hours to further assist

 

You can contact us by phone on Saturdays 09:00-13:00 and Tuesday & Thursday Early Eveneings until 6:30

 

Quite simply, we're here to help the people of Lancashire with the problems they face. Our advice is free, confidential, impartial and independent. We operate from Five locations across Lancashire: Chorley, Leyland (South Ribble), Fleetwood (Wyre) and Skelmersdale(West Lancashire) & Blackburn&Darwin. We provide advice in person at our offices, via our telephone helpline or by email. We also have a number of Digital Help Centres across Lancashire to assist with Digital access and IT skills training If you have a problem you need help with there are several options available to you: Look through the advice sections detailed below or visit our main AdviceGuide site. Telephone our Gateway Service on: 0344 245 1294 (Monday to Friday 9am to 5pm) (local rate number). Call in to your local bureau. Select your most convenient location from our Area Map for details of our opening times and office addresses. If it’s more convenient, we now offer advice by email. Click on the following link to use this option If our offices don't cover your location, enter your postcode in the "Find your local Citizens Advice" section on our main site.

03442 451294

gsimpson@calw.org.uk

35-39 Market Street, Chorley, Lancashire, PR7 2SW

View on Google Maps

www.citizensadvicelancashirewest.org.uk

Citizens Advice - Universal Credit Help to Claim


Categories

Digital Support, Benefits Advice

Description

Following guidance from Government, we have suspended all our face to face services. 

 

However, we are still taking referrals and will contact clients to offer help and advice by telephone.  Please can you make sure anyone you refer to us is aware we will only be able to offer telephone or digital assistance at this time.

 

 

Anyone wishing to contact us by signposting should either leave a message on our Adviceline 0344 245 1924 or visit our website www.citizensadvicelancashirewest.org.uk for information and accessing our Advice By Email in the More from Us menu.

 

 

Universal Credit is our fastest growing advice issue. Since the roll out began we’ve helped nearly 190,000 people across England and Wales to move to the new system.

Over the last few years we’ve also worked together as a service to urge the government to fix the problems people are having with Universal Credit. We’ve achieved some important changes for our clients so far including:

  • Making the phone line free

  • Reducing the time people are waiting for their first payment

  • Securing extra funding for Universal Credit in this year’s budget

  • Changes local Citizens Advice have secured in the way Universal Credit is rolled out and delivered locally

 

Improving the support available to people making a claim is a vital part of this work. We’ve designed the Help to Claim service to address that need. It offers support with making a new claim - from starting a claim to receiving the first full payment. The service is available online, over the phone and in person.

 

More about Universal Credit

 

Help to Claim is a completely new service. It replaces assisted digital and personal budgeting support from local authorities, which will no longer exist as of April 2019.

This is significant for the people who need us. Universal Credit is set to affect 7.2 million households by the end of the roll out and this new funding will enable us to help more people get the support they need to make and manage their claim.

0344 245 1294

amilligan@calw.org.uk

35-39 Market Street, Chorley, Lancashire, PR7 2SW

View on Google Maps

www.citizensadvicelancashirewest.org.uk

Chorley BC Digital Support


Categories

Digital Support, Digital Inclusion

Description

We support residents with digital skills / digital inclusion. Support includes assisted digital support for Universal Credit claimants as well as support for other residents that could benefit from being online. We run various courses and one to one support sessions that go through all aspects of being active and safe online. Sessions include helping to keep in touch with friends and family, save money online, general tablet courses, social media courses, online safety courses, ICT qualification courses and much more. One to one support is also available if residents have a particular requirement. Please contact Chorley Council Digital Transformation Officer for more information. 01257 515151 or email getonline@chorley.gov.uk Office time is Monday - Friday 9am - 5pm. Appointments can be made for out of office hours is required Once a referral is received the client will be contacted within 2 working days

01257 515151

getonline@chorley.gov.uk

Civic Offices, Union Street, Chorley, Lancashire, PR7 1AL

View on Google Maps

www.chorley.gov.uk/digitalaccess